Operations Teams That Ship Customer Outcomes.
Banks, hospitals, marketplaces, travel operators, real estate teams, and education platforms do not lose customers because they lack channels.
They lose them in the gap between a customer asking for help and the business being able to understand, route, act, and prove what happened.
This page collects real studies, regulatory reports, and public case evidence from around the world — not to showcase Dootiq claims, but to show where modern communication infrastructure keeps breaking.
Banking chatbots are everywhere. Resolution still is not.
A CFPB report found widespread chatbot adoption in banking, but also complaints around circular answers, poor escalation, and unresolved disputes.
Source:
CFPB · Consumer Finance Chatbots
A better reminder changed hospital attendance.
In a UK randomized trial, changing the content of SMS reminders reduced missed outpatient appointments compared with the existing reminder.
Source:
PLOS ONE · NHS Appointment Trial
Most carts do not fail at payment. They fail before commitment.
Baymard's global checkout research shows that roughly 70% of carts are abandoned, with checkout UX and delivery friction repeatedly appearing as structural causes.
Source:
Baymard Institute · Checkout UX Research
When disruption hits, notification failure becomes customer failure.
The U.S. DOT found that Southwest's 2022 holiday meltdown included cancelled flights, overwhelmed support, failed notifications, and delayed refunds.
Source:
U.S. Department of Transportation
The lead does not wait for the agent.
The MIT/InsideSales lead-response study found that contacting a web lead within five minutes dramatically improves qualification odds versus waiting thirty minutes.
Source:
MIT / InsideSales Lead Response Study
Students do not disappear. The process loses them.
Georgia State's Pounce chatbot helped incoming students navigate enrollment obstacles and reduced summer melt by 22% in its first implementation year.
Source:
Georgia State University
Talk to one of these teams
Reference calls available under NDA, on request.
Many of our customers are willing to take a 30-minute reference call if your team is evaluating Dootiq. We'll set it up. No pitch deck involved.
Every Channel Your Customer Uses. One Platform That Resolves.
The same AI, the same context, the same resolution quality — across every channel your customers already use.
Meta WhatsApp
Deliver rich, real-time customer conversations with automation, campaigns, and full agentic resolution. The highest-engagement business messaging channel — powered by Meta Cloud API via official BSP partnership.
Google RCS
Rich messaging with verified sender identity, full media support, and read receipts. The next-generation SMS — native on Android, carrier-verified, and brand-safe.
SMS-DLT
DLT-registered, high-deliverability SMS for alerts, OTPs, and campaign reach. Works everywhere — still the most universal channel on the planet.
Telegram
Bot-native support and automation for Telegram-first audiences in fintech, crypto, and community-driven products globally.
Resolve support queries and run campaigns directly in DMs. Built for brands with social-first customer journeys across markets.
Coming Soon
Voice and Email are on the roadmap. The same AI, the same resolution quality — on every medium your customers use. Voice · Q3 2026 · Email · Q4 2026